Legal
Privacy Policy
Last updated: April 2025
This Privacy Policy describes how Garmium (“we”, “us”, “our”) collects, uses, and protects the personal information you provide when using our website and services.
1. Information We Collect
- When you place an order, we collect your name, email address, phone number, shipping address, and payment details. Payment data is processed securely by Razorpay and we do not store card details on our servers.
- When you browse our site, we collect standard web analytics data: pages visited, time on site, device type, and referring URL. This is used only to improve site performance.
- If you subscribe to our newsletter, we store your email address and subscription preferences.
2. How We Use Your Information
- To process and fulfil your orders, including shipping notifications and delivery updates.
- To respond to customer service queries and support requests.
- To send you order confirmations, receipts, and important account updates.
- To send promotional emails and newsletters, only if you have opted in. You may unsubscribe at any time.
- To improve our website, product range, and customer experience using anonymised analytics data.
3. Data Sharing
- We do not sell, rent, or trade your personal information to third parties.
- We share your name and address with our courier partners solely for the purpose of delivering your order.
- We use Razorpay for payment processing. Razorpay's privacy policy governs the handling of your payment information.
- We may disclose your information if required to do so by law or to protect our legal rights.
4. Cookies
- We use cookies to maintain your shopping cart, remember your preferences, and analyse site traffic. You can read our full Cookie Policy for details.
- You can disable cookies in your browser settings, though some features of the site may not function correctly without them.
5. Data Retention
- We retain order and account data for up to 7 years as required by Indian tax and accounting regulations.
- Newsletter subscriber data is retained until you unsubscribe.
- Analytics data is retained in anonymised form indefinitely.
6. Your Rights
- You may request access to the personal data we hold about you at any time.
- You may request correction or deletion of your personal data, subject to legal retention requirements.
- You may opt out of marketing communications at any time by clicking "Unsubscribe" in any email or contacting us directly.
- To exercise any of these rights, email us at hello@garmium.com.
7. Security
- We use industry-standard security measures including HTTPS encryption and secure servers to protect your data.
- While we take every reasonable precaution, no method of transmission over the internet is 100% secure. We encourage you to use strong, unique passwords for your account.
8. Changes to This Policy
- We may update this Privacy Policy from time to time. We will notify you of material changes by email or by a prominent notice on our site.
- Continued use of our site after changes constitutes acceptance of the updated policy.
9. Contact
- If you have questions or concerns about this Privacy Policy, please contact us at hello@garmium.com or write to us at our registered address.